How do I add or change information on my invoices?
To add or change any information on your invoices, contact support. This includes adding tax, VAT, or RFC information or changing your address, name, and so on. For more information, see How to Contact Support.
Notification of Payment Processing Issue
After you've updated your account, all future payments will be applied to that payment information. If we have a problem processing a payment, for a site we'll send you an email and you'll also see an alert at the top of your dashboard.
Paid with PayPal?
If you paid through PayPal, you will need to update your payment information in your PayPal account. Please refer to the following article: Change the Payment Method in Your PayPal Account to update your billing information.
We are unable to complete your transaction at this time.
If you get an error such as this, simply follow the directions on the screen. This is an example of a common error that occurs;
Simply contact email@example.com with the provided reference number to resolve this issue.
For other errors where there are no clear instructions or directions on how to resolve the issue, simply take a screenshot and send it over to firstname.lastname@example.org.
How do I downgrade my site?
You can downgrade your site from this same menu. After following all the steps, simply scroll down to where it says Downgrade my site. See the support article on how to downgrade your site for more information.
How do I know which of my sites have active subscriptions? How do I cancel sites?
To learn how, see the following video:
For more expert content, see the Video Library.