View Abandoned Carts

This content is only relevant for native store.

To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?

Abandoned carts are created when site visitors add products to the cart, input their email address, and then for various reasons do not complete the checkout process. You can use this feature to potentially recover lost sales and improve overall sales performance.

To view abandoned carts:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Manage orders, then click Abandoned Carts. The abandoned carts will be listed in a table with the following columns:

   • Cart ID

   • Date

   • Customer

   • Items. Quantity of each item

   • Total. Subtotal of individual item in cart

3. To see the details of a specific cart, click the desired cart. The following information will be available:

   • Cart ID number

   • When the cart was abandoned

   • Title of item(s)

   • SKU

   • Items. Quantity of each item

   • Total. Subtotal of individual item in cart

   • Subtotal of all items in cart

   • VAT or sales tax. This will only display if appropriate for your region.

   • Shipping

   • Total. Total cost, including VAT and Shipping.

   • Shipping information:

     • Customer name

     • Email

     • Shipping address

     • Shipping method