Update Your Billing Information

If you have moved, have a credit card that will expire soon, or you need to make any changes to your payment information you can easily update your information from within the Duda dashboard to ensure your site maintains its premium status.

Update Payment Information

To learn how to update your payment information, see the following video:

For more expert content, visit Duda University.

  1. Log in to your account to access the Dashboard.
  2. In the top navigation, click your user name, and select Payment.
  3. Click Update Billing Info to update your payment information.
  4. Update any changes to the Customer Information and select your payment method, Credit Card or PayPal.

You're done! All sites bought with our one-click payment method are tied to the same payment information, so if you update your billing information for one site, it will update all other sites automatically.

Troubleshooting & FAQs

How do I add or change information on my invoices?

To add or change any information on your invoices, contact support. This includes adding tax, VAT, or RFC information or changing your address, name, and so on. For more information, see How to Contact Support.


The added information does not display on your monthly invoices. To receive an invoice with the newly added information, you must contact support to request an invoice.

Notification of Payment Processing Issue

After you've updated your account, all future payments will be applied to that payment information. If we have a problem processing a payment, for a site we'll send you an email and you'll also see an alert at the top of your dashboard.

Paid with PayPal?

If you paid through PayPal, you will need to update your payment information in your PayPal account. Please refer to the following article: Change the Payment Method in Your PayPal Account to update your billing information.

We are unable to complete your transaction at this time.

If you get an error such as this, simply follow the directions on the screen. This is an example of a common error that occurs;

Simply contact orders.review@bluesnap.com with the provided reference number to resolve this issue.

Other errors

For other errors where there are no clear instructions or directions on how to resolve the issue, simply take a screenshot and send it over to support@duda.co.

How do I downgrade my site?

You can downgrade your site from this same menu. After following all the steps, simply scroll down to where it says Downgrade my site. See the support article on how to downgrade your site for more information.

How do I know which of my sites have active subscriptions? How do I cancel sites?

To learn how, see the following video:

For more expert content, visit Duda University.

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