What if Billing Fails for Your Site?

If your credit card has expired or there are insufficient funds in the account that's being debited, you will see an error message in the dashboard letting you know that the billing for that premium site has failed.


While we attempt to charge for the payment, your site remains active. However, if the payment information is not updated before the exact date listed in the failed billing email, the site will be unpublished.

To update your payment information:

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  1. From the Dashboard, click Update Billing Info to update or change the payment information.
  2. Update or change your payment information. When done, click Update Payment Info.

The information will be updated and your payment will be processed in the next 24 hours.

For more information, see Update Your Billing Information.


I'd like my client to pay for the monthly hosting. Can I put their credit card on file?

Unfortunately, it is not possible to pay from your Duda account using your clients credit card to pay for their site. The account owner is the sole responsible party for Duda payments, and we only accept one card per account.

The reason being, our billing system keeps all the cards you enter in a payment profile to use for all sites. Say one of your clients fails to pay for the site. What happens here is it will switch that site to a new card, billing one of your clients for a different client's site. If you have multiple sites that are failing, it will all default to one clients card, which may cause some problems between you and your client.

More importantly, any client you have who is paying for the site will see DUDA BLS in their billing statement (breaking white label). They'll be able to look up the Dduda charge and see that it's a Duda bill and may even contact us for more information.

If you need to set up clients billing directly to Duda, it's recommended that you set up each site with a PayPal account instead which is handled differently by our payment processor. For more information, see How Do I Change the Payment Method in Paypal Account?

We also recommend you look into a third-party payment processor such as Moonclerks or freshbooks for setting up automated billing for your clients.

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