For information on purchasing or upgrading a site subscription, see Purchase or Upgrade a New Site Subscription
Cancel Site Subscription
These instructions are only relevant for users on Basic/Team/Agency/White Label plan. If you have a Site for Life subscription, contact support.
You can cancel site subscriptions by disabling auto renewal. Your site will remain live until the end of the billing period. To take your site offline immediately, unpublish your site.
Disable Auto Renewal
If you no longer plan to use the site and want to end auto renewal billing, disable the site auto renewal.
To disable auto renewal:
- From the dashboard, locate the site in the list, hover over the three dots (
) icon next to the site, and then click Site Overview in the menu. - In the side panel, click Payment Info.
- At the bottom of the page, disable the Auto renew subscription toggle.
Your site remains published until the end of the site cycle, at which time it will be unpublished (see the site payment information page for the renewal date). The site subscription is active until the renewal date, even if the site is unpublished.
If a published site’s auto-renew is turned off, the account owner will receive an email 7 days prior to the site cycle ending informing them it will be unpublished. For detailed information, see Enable Auto-Renew for a Site.
Unpublish Site
To make your site immediately unavailable, unpublish your site. If you want to cancel your site subscription as well, ensure your auto renewal for the subscription is set to do not renew.
To learn how to unpublish your site, see Unpublish a Site.
Downgrade Site Subscription
These instructions are only relevant for users on Basic/Team/Agency/White Label plan.
To switch from an annual to a monthly site subscription, or to a subscription that does not include eCommerce, disable auto renew following the steps in the Cancel Site Subscription section of this article. When the current site cycle runs out, you can republish the site and purchase a subscription for your site.
Turning auto renew off will unpublish the site at the end of the site cycle.
Once the site is published with the new plan, visit the site's payment page to ensure auto renew is on. For detailed information, see Enable Auto-Renew for a Site.
Delete Site
Before you can delete a site it must be unpublished and the billing cycle must have ended.
To delete a site:
From the dashboard, locate the site in the list, hover over the three dots (
) icon next to the site, and then click Delete in the menu.
If you have a Site for Life subscription, contact support.
Cancel or Downgrade Site (DudaPro Users)
These instructions are only relevant for DudaPro users.
- From the Site dashboard, select the settings icon next to the site you want to downgrade or cancel.
- Select Payment Info from the drop down menu.
- Click Downgrade my site to downgrade your plan.
How do I remove an app?
In left panel, click App Store, and on the app you want to remove, click Learn More. Then click Remove. Follow the steps to complete the process.
Removing the app will cancel your subscription.