When you publish a site, by default the auto-renew for the subscription will be on. When the auto-renew is turned off, the site will automatically unpublish at the end of the site cycle. If a published site’s auto-renew is turned off, the account owner will receive an email 7 days prior to the site cycle ending informing them it will be unpublished.
The account owner will not receive advanced notice for:
Unpublished sites with auto-renew off.
Sites with auto-renew turned off less than 7 days prior to the site cycle ending.
Add-on subscriptions (for example apps).
Why would auto renew be off for a site:
It was turned off Manually. This would either have been done during the unpublishing process or on the site’s payment screen.
NoteFor more information on these options see Manage Site Subscription and Availability.
It was turned off Automatically. If your account experiences billing complications, it may cause the auto-renew on your sites to turn off.
Turn on Auto-Renew
To turn Auto-Renew on:
1. From the dashboard, locate the site in the list, hover over the three dots (
) icon next to the site, and then click Site Overview in the menu.
2. In the side panel, click Payment Info.
3. At the bottom of the page, enable the Auto renew subscription toggle.