Downgrade, Change, or Cancel Your Account

You can change your account billing cycle (between annual and monthly) or cancel your account on the payment screen that can be accessed from your dashboard.

Changing Your Account Plan Billing Cycle

To change your account billing cycle (between annual and monthly):

1. From the dashboard, in the top navigation bar, click the avatar icon and then click Payment.

2. In the Account plan box located towards the top, click on the three horizontal dots ().

3. Click Change billing cycle.

   1. If you are on a monthly billing cycle:

      1. You will be directed to the checkout screen.

      2. Click Purchase to complete the change.

         Note

         The change will occur immediately. On your upcoming invoice you will see the annual price. Depending on when in your billing cycle you change to annual, there may be proration (the unused portion of money that you already paid will be automatically prorated and go towards the upgrade). For example, if your billing date is September 1st and you changed to annual on September 2nd, you will receive proration for September 2nd-September 29th.

   2. If you are on an annual billing cycle:

      1. Select the Monthly option.

      2. Click Continue to checkout.

      3. You will be directed to the checkout screen.

      4. Click Purchase to complete the change.

         Note

         The change will occur at the end of your current annual billing cycle. For example, if your last invoice was paid on September 1st, 2023 and you changed to monthly on September 2nd, 2023, you will not see the change to monthly until September 1st, 2024.

You will see a banner at the top of your Plans & payments screen alerting you of the scheduled change.

Cancel the scheduled billing cycle change

You have the option to cancel the account plan downgrade request from annual to monthly before it takes effect.

To cancel the scheduled account plan change:

1. From the dashboard, in the top navigation bar, click the avatar icon and then click Payment.

2. In the blue banner at the top of the screen click Cancel Changes.

3. Click Confirm in the popup.

The scheduled changes are now canceled and your account plan will renew on its current plan and cycle at the end of your current billing cycle.

Cancel Account Plan

To cancel your account plan:

1. From the dashboard, in the top navigation bar, click your avatar and then click Payment.
2. In the Account plan box located towards the top, click on the three horizontal dots ().
3. Click Cancel plan.

Your sites and templates created will remain on your dashboard in the event you want to reactivate your account.

Cancel or Downgrade Account (DudaPro Accounts)

There is not currently a way to cancel and delete your entire account. You can, however:

• Delete all the sites in your account
• Change your account email