This content is only relevant for native store.
Easily issue refunds for entire orders or individual items in one place. When you refund an order in the store, it will also process a refund in the payment gateway used to make the purchase.
To refund an order:
In the side panel, click Sell Online.
Click Store Management, then click Manage orders.
Click the desired order.
Click Refund Order.
Click into QTY for each item you need to refund and select the item quantity to be refunded.
(Optional) Enable the Refund shipping toggle if you want to refund shipping as well.
(Optional) Type a message in the Reason for refund field.
Click Refund. It will also note the amount that will be refunded.
After confirming the refund, it is automatically refunded in your payment account. Once the order refund is processed, the following is added in the order details and on the Orders screen:
Refunded or Partially refunded label
Refunded items for partial refunds
Refund Reason (if a reason was entered)
In the Payment column, the Paid status updates to Refunded or Partially Refunded.