Payment History and Upcoming Charges

  1. Log in to your account to access the Dashboard.

  2. Hover over your account email, and click Payment.
Note

All charges are in USD.

View Site History

From the Payment menu, you can see a list of all your subscriptions. Click the arrow icons in each category to sort by that category and click the + icon to drop down a list of all payments made for each subscription. Click View on the right to see a printable invoice for that payment.

Click Clear Sort to clear any changes to the default sorting.

Export to Excel

To download all available subscription information in an Excel file (.XLSX format), click Export to Excel below your subscription list.

Duplicate Charges

If you are seeing duplicate charges on your card, please check to see:

  • How many premium sites are on your dashboard. Every premium and business+ site means it is a site with a subscription attached to it.
  • Check other accounts to see if you have another site on that account.

If you are still unable to match up the billing invoices to any paid sites, please contact our billing team. You will be able to find the best number to reach our billing team on the receipt that was sent to you through email.

Understand Renewals

Every site and plan offered (with the exception of the site for life) is purchased as a recurring subscription. That means, depending on the plan you select, you will be charged on a monthly or yearly basis in order to keep the site live. This is to avoid unexpected downtime of our services for missed payments.

To cancel your site, see Downgrade or Cancel Subscriptions.

Was this article helpful?
0 out of 1 found this helpful

Feedback on this article

0 comments

Please sign in to leave a comment.

×

Please Log in as a Pro

Priority Phone Support is available exclusively to Pros. Log in to your Pro account now to see our international support numbers.

Log In
Not a Pro? Purchase a Pro plan!