Shipping Options

Set up shipping options for your products and set up an origin address for your packages to be sent from.

To set up a shipping option:

  1. In the left panel, click eCommerce, and then click Manage Store.
  2. Click Shipping & Pickup.
  3. Click +Add Shipping Method.
  4. Select how you ship your products (for example, UPS, FedEx, Local delivery).
  5. Select from the following options (not all options may be available for all carriers):
    • Automatically calculated. Shipping rates are calculated based on the order details and retrieved from the carrier automatically. No additional setup is required.
    • Free shipping. Set up free shipping if you include the shipping cost into the product prices or if you cover the expenses in other ways. Offering free shipping encourages customers to complete their orders.
    • Flat rate. Set up a flat rate to charge a fixed shipping fee on all order, regardless of how many items are ordered.
    • Custom rates. Set you own shipping cost calculation rules based on order price, number of items, or weight.

Set Up an Origin Address

To configure an origin address:

  1. Go to the Store Control Panel, and click Shipping & Pickup.
  2. Click Set up Origin Address.
  3. Select one of the following options:
    • I ship orders from my company's address. Choose this if the location from where you ship orders and your company's address are the same.
    • I ship orders from a warehouse or another location. Choose this if you are sending orders from somewhere other than your company's address. Entering the shipping origin address will keep the company address unchanged.
  4. Type the address in the fields provided.
  5. Click Save.
Note

The option to set an origin address is only available once you have added a shipping option. Otherwise, the shipping origin is automatically created from the Company Address specified in the Settings > General > Store Profile section.

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2 comments

  • Maisey Support

    Hi Guys, where could I find the Set up Origin Address? I can't seem to find it on the Shipping and Pick up tab. Please help. Thanks!

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  • kia

    Hi Maisey Support, the option to set an origin address is only available after you add a shipping option. Otherwise, the company address will be used by default. Have you configured a shipping option yet?

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