Contact Forms

Use the Contact Form widget to add a complete web form to your site. The Contact Form widget allows you to provide visitors with a variety of input areas; specifically text, dropdown, radio buttons, check boxes, date, time, email, and phone numbers. You can use the form for email newsletter opt-ins, customer questions, or simply to gather feedback from your site visitors.

To add the widget:

  1. In the left panel, click Widgets.
  2. Click and drag the widget into your site.

To learn more about adding widgets to your site, see Add Widgets.

Content Editor


On the Form Items tab:

  1. In the left panel, click Widgets, and drag the Contact Formwidget where you want the widget to appear.
    The Content Editor appears.
  2. Decide what information you would like to collect from your visitors and then modify the existing fields by clicking the name of the field. To add new fields, click Add Field.
  3. Type the text you want to appear on the Submit button.
  4. To add reCAPTCHA validation, click the Add reCAPTCHA validation toggle, and select a reCAPTCHA position. This protects your form from spammers and speeds up the form submission process for site visitors. Select to display the reCAPTCHA as an icon or text in the form. This capability is automatically enabled on new forms you build.
  5. Type a Form title. To hide the form title, click the eye () icon.

On the Submission tab:

  1. To set the email address and subject for receiving form responses, click Submission recipients. Make sure to enter the email address in the Submission recipients step in order to have a copy of the information submitted.
  2. Note

    If the Submission recipient is empty, the account owner will be used as the default submission recipient.

  3. To set the confirmation and error messages to display when visitors submit a form, click Submission actions. Use the Rich Text Editor to add color, emphasis (bold, italics and underline), and bullets to text in the message boxes. To have the form redirect to a page after submission, click the Redirect to a page after submission toggle, and select the page to which you want to redirect.
  4. To add tracking code to your form, click Tracking, and paste conversion code or AdWords in the field provided.

On the Integration tab, send successful submission data to a third-party service. For more information, see Integrations.

Configure a GDPR-Friendly Contact Form


To obtain consent from your visitors upon contact form submission, add a new field to your contact form following the instructions above and select either Opt-In orFree Text as the Field Type.

Add Opt-In Field

To add a check box confirming your visitor's consent to share form responses, add an Opt-In field. This field will be required to submit the form response.

The default text is By checking, I agree to share my form responses.

Add Free Text Field

To add a different notification, add a Free Text field. The field appears as a notification below the fields of your contact form.

Note

There is no default GDPR or privacy-related placeholder text in the free text field, as this is a multi-purpose field, so you need to place your custom text.

Manage and Delete Form Responses

To manage and delete responses received from a contact form:

  1. Go to the Dashboard, click the hamburger () icon next to the site where the form appears, and select Form Responses.Alternatively, in the left panel, click Content, click Site Content, and then click Manage Form Responses.
  2. The Form Responses page opens and allows you to remove any response to any form on the site. You can search for relevant responses in the Search responses search box. Ensure you search for the exact name, phrase, or characters.
  3. Click on the relevant form tab to open a table which includes:
    • the date of the form response submission.
    • the input from each of the form fields.
    • the option to delete the form response.
  4. To export form responses in .csv format, right-click the form and click Form responses.
  5. Note

    This option will not be available if there were no form responses on the live site.

Integrations


To extend the reach of your contact form, integrate it with Google Sheets, Mailchimp, Constant Contact, or a third-party application using Webhooks. Click the Integrations tab in the Content editor.

Google Sheets Integration

Use the Google Sheets integration to instantly add contact form submission data to a spreadsheet in Google Sheets. All contact fields in the form will be populated into the spreadsheet, including a time stamp of when the form was submitted.

  1. Click Google Sheets, and click Sign in with Google.
  2. Click Allow to grant permissions to connect to your Google account. If your computer is connected to multiple Google accounts, select the account you would like to connect to this form.
  3. Select if you want to add data to an existing spreadsheet or to a new one.
  4. Select the spreadsheet you would like to submit the form data to. You can select the spreadsheet from a list, or use the search bar to find a specific sheet.
Note
  • If you have multiple forms on the site you can connect each one to a different spreadsheet, including spreadsheets in different Google accounts.
  • You can connect a couple of forms to the same spreadsheet. In this case, make sure that the fields and order in the form are identical to fit the information submitted.
  • Submitting form data to a Google spreadsheet does not prevent you from downloading the data as a .csv file, or from receiving form submission emails.

MailChimp Integration

MailChimp is a tool for the distribution of email campaigns, newsletters, and so on. By using the new form integration, site owners can manage contact lists of potential clients (site visitors) by collecting email addresses, which are submitted to the form and send them automatically to MailChimp.

You must have a MailChimp account. Once you have an account, create a mailing list in your MailChimp account where the contact details will be collected.

  1. Click MailChimp, and then click Connect to MailChimp.
  2. Sign in with your MailChimp credentials.
  3. Select your MailChimp contact list from the drop-down menu.
  4. Configure your form fields. In addition to the email address, you can automatically send first name and last name fields to MailChimp. You must set up the email, first name, last name fields within the form.

Constant Contact Integration

This is a similar integration to MailChimp, but allows site owners to create mailing lists in their Constant Contact account.

You must have a Constant Contact account. Once you have an account, create a mailing list in your Constant Contact account where the contact details will be collected.

  1. Click Constant Contact, and then click Connect to Constant Contact.
  2. Sign in with your Constant Contact credentials.
  3. Select your Constant Contact list from the drop-down menu.
  4. Configure your form fields. In addition to the email address, you can automatically send first name, last name, and phone number to Constant Contact. The user is required to set up the email, first name, last name fields within the contact form. Email address and text message are added by default.

Webhooks Integrations

Numerous online and cloud services offer integrations through a path called Webhooks. Webhooks send notifications to a specific web address called the endpoint URL. You can connect the contact form to send an event when the contact form is submitted.

To connect the contact form to another service using Webhooks, you need to create a custom endpoint URL with your desired service and paste it into the Webhooks integration field in the contact form. Once you add a Webhook URL, and the form is submitted, a POST request is sent to the endpoint with the data in the body in JSON format. The following is an example of the JSON data:

{"Submission Date":"06/02/2016 10:23:54","Form Title":"Contact Us","Name":"John Smith","Email":"test@example.com","Phone":"(555).555.1212","Message":"Webhook Form Submission!"}

Note

Submission Date and Form Title will always be provisioned. The other fields (field_name : value) are based on the fields configured in the form.

Create an Endpoint URL

Endpoints are set up on third-party services (for example, Zapier or Slack), or another server that you control. These endpoints are specifically set up to receive notifications from the Webhook.

Integration Ideas

  • Zapier. Connect the contact form data to Zapier for unlimited possibilities. Connect with virtually any modern cloud service, including CRMs like Salesforce, Sugar CRM, Zoho and more.
  • Slack. A robust messaging app that you can connect to receive notifications as soon as form data is submitted.
  • Custom Integration. Create your own custom Webhooks to integrate with the contact form. For example, save submissions into a database or connect to custom apps or third-party services.
Example Webhooks/Endpoint URL Setup on Slack
  1. In the Slack app, open the main account drop-down, then click Apps & Integrations.
  2. The slack website opens. In the upper-right corner, click Build.
  3. Click Make a Custom Integration.
  4. Select Incoming Webhooks.
  5. Select an existing channel, or create a new channel where your messages will post to.
  6. Copy your Webhooks URL.
  7. Adjust the settings and options to your liking, then click Save Settings.
  8. Open the Content Form editor and paste your Webhooks URL into Webhooks field.
  9. Click Done.
    Preview your site and submit the contact form to test the integration.

You will receive a message on Slack each time your contact form is submitted.

File Attachments

Files can be attached to submissions by creating a file attachment field in the contact form. Links to uploaded files are available in the form submissions’ download file, as well as in any of the form integrations such as Webhooks and Google Sheets.

Note

Site visitors are not be able to upload files larger than 10MB.

  1. Click a contact form to open the Content editor.
  2. On the Form Items tab, click Add field, and select File attachment from the Field type drop-down.
  3. To change the name of the field, type Placeholder text.
  4. A link to upload files is added to your form.

Design Editor


To open the contact form design editor, right-click the Contact Form widget, and click Edit Design. In the design editor, you can change the button layout, items, frame, and spacing.

Layout

On the Layout tab:

  • Click the layout icon to select a layout design for the contact form.
  • To change the form alignment, click Left or Right.

Item

On the Item tab:

  • To make edits to the field style and field text, click Fields.
  • To edit the button style and button text, click Button. To revert back to the global style, click Revert to global design.

Frame

On the Frame tab:

  • To make edits to the frame style, click Frame Style. You can change the background by adding a color or image.
  • To change the text style of the title, click Form Title.
  • To change the text style of the submission notification, click Submission Message

Spacing

To make edits to the padding and margins of the contact form, click the Spacing tab. For more information about spacing, see Outer and Inner Spacing.

If you are having issues with the contact form, see Contact Form Troubleshooting.

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