Site not working without WWW

If your CNAME is set up, but your site doesn't load without www, you need to check that your A records are correct and then recreate the SSL certificate.

To check if A records are correct:

  1. Go to

  2. Change the search to A.

  3. Enter the base domain and click Search.

  4. Check that both IP addresses are showing ( and

If the correct IP addresses are not showing, go to your DNS settings and update the A records to:

  • First A record.

  • Second A record.

If there is an additional IP address that is not from Duda, the SSL certificate cannot be generated. To fix this, go to your domain settings and remove the extra A record. Most domain hosts have instructions on creating and removing A records in their help center. For a list of common domain hosts and their help information, see Specific Domain Host Records. If you still need help with your A record, contact your domain host.

After updating your A records you will need to recreate the SSL certificate.

To recreate the SSL certificate:

  1. Click Settings, and then click the Site SSL tab.

  2. Click Recreate Certificate.

  3. You will need to wait for the certificate to be recreated.

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