I'm not Receiving Form Submissions

If you're not receiving form submissions it's most likely because our mail is being filtered as spam.

NOTE

If the Submission recipient is empty, the primary email in the content library will be used. If no such email exists, the account owner will be used as the default submission recipient.

Solution

  • Check your spam folder
  • Make sure the email address associated with the form is correct
  • Make sure to white list the IP addresses 167.89.22.215 and 149.72.216.48 in your email provider's settings
  • Add no-reply@multiscreensite.com to your email white list
  • Test the form on a new page
  • Contact your email provider
  • Make sure there is not a custom script interfering with your contact form
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