SoftLayer (IBM Cloud) Server Migration

On September 3, 2021 our partner, SoftLayer (IBM Cloud), is shutting down a server location. We believe a minority of Duda sites created prior to 2019 will be impacted by this change. If this includes your sites you should have already received an email communication from us.

If your site is affected and you do not take action before September 3rd, site visitors that use a naked domain will encounter an error. Less than 10% of total site traffic comes from visitors using a naked domain, and while these visitors will see an error, the site is still easily accessible by searching for it or by adding “www.” to the domain.

Note

A naked domain is an internet domain without “www.” or any subdomains. For example, “company.com” is a naked domain while “www.company.com” is not.

How do I know if I am affected?

To determine if your site is affected:

  1. Go to whatsmydns.net.

  2. In the first field, enter your site URL without “www.” For example, example.com.

  3. Select A from the dropdown menu.

  4. Click Search.

  5. Compare the IP addresses listed to the following:

  • 35.172.94.1

  • 100.24.208.97

If your IP addresses match the ones listed above, your site is not affected and no further action is required. If the IP addresses do NOT match, you need to update your A records.

I am affected. What do I need to do?

If your A records do not match the IP addresses listed above, you must update your A records and then recreate your SSL certificate.

Update A Records

To update your A records, go to your domain host’s DNS settings and replace the A record settings for the affected sites with the following A record IP addresses for AWS:

  • First A Record:

    • Host/Alias: @

    • Target/Destination: 35.172.94.1

  • Second A Record:

    • Host/Alias: @

    • Target/Destination: 100.24.208.97

To see an example, watch the following video:

Note

The video gives an example using GoDaddy DNS settings and Google DNS settings, however the same changes will be applied in your specific domain host.

Once you have updated your A records, your sites will be pointed to our latest DNS setup and moved to our updated AWS servers. If you need more information about updating A records, see Set Up your Domain in your Domain Host. Additionally, see the following resources:

Recreate SSL Certificate

You only need to recreate your SSL certificate if you are using a naked domain as your main URL.

To check if the naked domain is your main URL, log into your site and open the editor. Click the Info & Tools icon and you will see your site name under Site Info. If your site name does not have www at the front, it is a naked domain, and you need to recreate your SSL certificate.

To recreate your SSL certificate:

  1. In the side panel, click Settings.

  2. Click Site SSL.

  3. Click Recreate Certificate.

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