If you have published your site and configured your DNS settings correctly, but the site is still not live, you may need to check your nameserver settings. For more information on publishing your site and configuring your A and CNAME records, see Go Live, Publish, and Set Up Your Domain.
Nameservers may affect your A and CNAME records when configuring your DNS settings. In order to update your DNS, you need to make updates to the DNS manager where your nameservers are pointed. This is not always the same place where your domain is registered. For example, the domain could be registered at GoDaddy, but the nameserver settings at GoDaddy are pointing to Cloudflare. To update your DNS records, you would need to login to Cloudflare to add your DNS settings, not GoDaddy.
To find your nameservers:
- Go to https://www.whois.com/whois/.
- Type your domain name or IP address in the search box, and click Search.
- The domain information lists the Domain, Registrar, and Name Servers.
- The Name Server information tells you where you need to go to add the A and CNAME records to point your site without removing any existing records that may affect other domain related applications (such as email, documents, and so on).
For example, the domain in the image below indicates you need to go to Cloudflare to update your nameserver information.