Configure White Label Platform Domain

This feature is available on the White Label plan and higher.

The platform domain is the domain your clients use to log in to the platform, visit their dashboard, editor, and view site previews. When your account is created it is automatically assigned a default platform domain. You can customize the subdomain of the default domain or connect a custom domain.

To learn more, check out Custom Branding on Duda University.

Connect Custom Platform Domain

To connect a custom platform domain:

1. From the Dashboard, click White Label and select Custom Domain.

2. In the side panel, click Platform.

3. Next to Connect your own domain, click Connect.

4. Enter your own domain, including the full address.

   Note

   We recommend using a subdomain of the domain that you own, for example editor.example.com or sites.example.com. The subdomain needs to be unique, meaning you cannot reuse a subdomain that is already in use. For example, if your site is live with www.yoursite.com, then you cannot use www. as the subdomain.

5. Click Next.

6. Navigate to your hosting provider’s DNS settings and add the records displayed in the table as new CNAME records (the records will differ based on the subdomain you select). We recommend copying and pasting these records to ensure they are entered correctly.

7. Return to the platform and click Save.

Until your custom domain is verified, your clients can use the default domain to access your white label platform. It can take up to 72 hours for your DNS settings to fully propagate. For troubleshooting information, see How to Troubleshoot Platform Domain.

Customize Default Platform Domain

To customize the default platform domain:

1. From the Dashboard, click White Label and select Custom Domain.

2. In the side panel, select Platform.

3. Click Edit next to your current domain.

4. Enter your subdomain and click Save.

If your clients already have access to the platform, your previous platform URL will no longer work and you need to send them the new URL.

Revert to Default Platform Domain

You can revert from your custom platform domain back to the default platform domain.

To revert to the default platform domain:

1. From the Dashboard, click White Label and select Custom Domain.

2. In the side panel, select Platform.

3. In the Platform section, click the three horizontal dots () icon and select Revert to default.

4. Click Revert to Default.

After clicking revert, your custom domain will no longer work. If your clients already had access, you need to send your default platform URL to your clients for them to access the platform.

Change Custom Platform Domain

You can change your platform domain after the custom domain has been connected.

To change your custom platform domain:

1. From the Dashboard, click White Label and select Custom Domain.

2. In the side panel, select Platform.

3. In the Platform section, click the three horizontal dots () icon and select Change domain.

4. Enter a new domain, including the full address.

   Note

   We recommend using a subdomain of the domain that you own, for example editor.example.com or sites.example.com. The subdomain needs to be unique, meaning you cannot reuse a subdomain that is already in use. For example, if your site is live with www.yoursite.com, then you cannot use www. as the subdomain in this section.

5. Click Next.

6. Click Save.

Until your changed domain is connected, you can access your platform using your default domain. It can take up to 72 hours for your DNS settings to fully propagate.