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Shipping and Pickup in Native Store

native-store.png This content is only relevant for native store.

To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?

You can manually set up shipping zones or you can automate shipping using Easyship.

Shipping Zones

Shipping zones define where you ship and how shipping rates are calculated at checkout.

Create Shipping Zone

To create shipping zones:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Shipping.

  3. Click +Add Shipping Zone.

  4. Type a name in the Name field for your shipping method. Shoppers will see this name at checkout.

  5. Select your country and region (if applicable) from the Shipping Locations drop-down menu.

  6. (Optional) Enable the Ship to ZIP or postal codes toggle for delivery to limited regions such as cities, specific blocks, or neighborhoods. You can enter individual ZIP/postal codes separated by a comma.

    zip-codes1.png

    Or if there is a range of codes that start with the same number, add an asterisk after the first letter or number to include all variations. For example, type 900* to include all ZIP/postal codes that start with 900.

    zip-codes2.png

  7. Click + Add a Shipping Method (located in Manual shipping rates and methods).

  8. Fill out the Name field, and optionally the Min. estimated delivery time, Max. estimated delivery time, and Minimum order value fields.

  9. Select your desired shipping rate from the Choose a shipping rate type drop-down menu, then fill out the associated fields. The type options are:

    • Free shipping

    • Flat Rate

    • Rate by Weight

      Note

      • The weight used is the total weight of all the items in the cart (for example, if someone has a product that weighs 1 kg with a quantity of 2 and another product that weights 3 kg, the cart will be 5 kg).

      • The default weight for products is zero if the weight is not set.

      • If the total weight of the cart falls outside of the weight range set in the shipping method and no other shipping method is available, the customer will not be able to purchase.

  10. Click Save.

  11. Click Create.

Edit Shipping Zone

To edit shipping zones:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Set up shipping.

  3. Click the three horizontal dots icon (three_dots_horiz_icon.png) next to the shipping zone you want to edit and select Edit Shipping Zone.

  4. Click Save after making your edits.

Delete Shipping Zone

To delete shipping zones:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Set up shipping.

  3. Select Shipping from the Settings menu.

  4. Click the three horizontal dots icon (three_dots_horiz_icon.png) next to the shipping zone you want to delete and select Delete shipping zone.

  5. Click Delete in the popup.

Automate Shipping with Easyship

Simplify the order process and increase efficiency with Easyship, our automated shipping partner (manual zones will still be available). Easyship offers real time automated shipping rates for your customers to select from during checkout. In addition, Easyship offers merchants the ability to fulfill items and purchase discounted shipping labels at up to 91% off. Not only does Easyship integrate with your store in a few short steps, it comes with a variety of features.

Following are some key features in Easyship:

  • Over 250 courier options (including, USPS, FedEx, UPS, and DHL) are available to compare and ship with.

  • Connect your own courier account (for instance, USPS, FedEx, UPS, or DHL).

  • Get live rates and set up automatic or customized shipping rates.

  • Live rates can be based on a variety of factors, including, but not limited to product weight and shipping destination.

  • Purchase discounted shipping labels at up to 91% off.

  • Delivery tracking for packages.

  • Pre-pay customs and duty taxes.

  • Generate return labels.

For more information on Easyship features, see the Feature Index on Easyship’s site.

Note

  • Automated Shipping is available on the Advanced plan and higher.

  • Check that Easyship is supported in your country.

  • Apple Pay is currently not supported with Easyship.

Set Up Easyship

You can set up Easyship in 6 steps.

1. Business Information

Complete your Store Business Information. To learn how to do this, see Store Business Information.

2. Enable Easyship Integration

To enable the Easyship integration:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Set up shipping.

  3. Click Enable Automated Shipping (located in the Automated rates, labels and order tracking by easyship section).

  4. Confirm your email address is correct and click Confirm & Enable. Your Easyship account will be created.

  5. Click Choose Couriers or Use default couriers. If you select Choose Couriers, you will be redirected to Easyship where you can manage couriers. Note that there are certain countries where you need to link your own carriers in order to generate shipping labels through Easyship. See Easyship’s documentation for a list. In addition, you can set up shipping rules in Easyship to include or exclude certain carriers.

  6. By default, your future manual orders will be synced with Easyship. If you need to unsync them, click the three horizontal dot icon (three_dots_horiz_icon.png) next to Manage shipping & fulfillment on Easyship and select Unsync Manual Shipping Orders.

3. Add Shipping Zones

After enabling Easyship, an international shipping zone is created by default. If necessary, you can edit or add a new shipping zone.

To add a shipping zone:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Set up shipping.

  3. Click + Add Shipping Zone.

  4. Complete the fields in the General and Shipping Locations sections. You will notice that the toggle next to Automated shipping rates, discounted labels and order tracking by easyship is enabled by default.

  5. (Optional) If desired, click + Add Shipping Method in the Manual shipping rates and methods section. Complete the fields in the popup, then click Save. To learn more about setting up manual shipping zones, see Shipping Zones.

  6. Click Create.

4. Add Package Dimensions

For each product you need to add the package dimensions. This will help generate a more accurate calculation of shipping rates at checkout.

To add package dimensions:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Manage Products.

  3. Open the desired product and scroll down to the Package settings section.

  4. Enter the package HS code, weight, width, length, and height. Due to shipping carrier restrictions, following are the package maximum dimensions:

    • Weight: 150 lbs / 70 kg

    • Length: 108 in / 300 cm

    • Length + girth: 165 in / 420 cm

  5. Repeat for each physical product that is shippable.

5. Configure Easyship Account Settings

Before you can begin fulfilling orders, you need to configure your Easyship account settings.

To configure Easyship settings:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Set up shipping.

  3. Click Manage Shipping & Fulfillment on Easyship. This will take you to the All shipments page in Easyship where all your synced orders are listed.

  4. Follow the guided walkthrough that Easyship provides so that you can get familiar with their platform.

  5. Complete the following actions in your Easyship account:

6. Fulfill an Order

To fulfill an order:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Manage Orders.

  3. Open the desired order and click Manage Shipment. This will take you to the order in Easyship where you can review the order to ensure the details are correct. When you are ready, click Ship.

  4. Once the order has been fulfilled in Easyship, go back to the order in your store and click Mark as Fulfilled.

Disable Automated Shipping for Specific Zone

This will disable automated shipping only for the specific shipping zone. Any automated shipping settings you’ve made will be saved. To ensure customers continue to be able to purchase and receive from this zone, use manual shipping. For more information on how to set up manual shipping, see Shipping Zones.

To disable automated shipping for a specific zone:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Set up shipping.

  3. Open the desired shipping zone.

  4. In the Automated rates, labels and order tracking by Easyship section, disable the toggle.

  5. Click Save.

disable_automated_shipping.png
Disable Easyship

If necessary, you can disable your Easyship account and disable automated shipping for your store. Disabling Easyship will not affect your Advanced store plan subscription or its included features.

To disable Easyship:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Set up shipping.

  3. In the Automated rates, labels and order tracking by easyship section, click the three horizontal dots icon (three_dots_horiz_icon.png).

  4. Click Disable Easyship.

  5. In the popup, click Disable Easyship account.

disable_easyship.png
Additional Easyship Resources

Easyship offers many great features. To learn how to take advantage of them, we recommend you check out Easyship’s support documentation.

Pickup in Store

Merchants can add Pickup in Store as a delivery option at checkout. This allows shoppers to purchase items online and pick them up at a physical store location. Offering this option can significantly cut shipping costs and delivery times for retailers, while also increasing foot traffic to their physical stores. Additionally, it provides shoppers with a convenient and flexible shopping experience, enabling them to receive their purchases faster and potentially return or exchange items directly at the store.

Add Pickup Location

You can add one pickup location for your store. The pickup in store option is free, you cannot add a fee.

To add an in-store pickup option:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Shipping.

  3. At the bottom of the page, click + Add Pickup Location. You can only add one pickup location for your store.

    store_pickup1.png

  4. Enter your pickup location name, address details, and optional pickup instructions. If your pickup address is the same as your business address, select the checkbox and your address details will populate automatically.

    storepickup2.png

  5. Click Save.

This location will appear in the checkout screen for shoppers to select. After checking out, the shopper will receive an email receipt with the pickup location and any information you entered in the Optional Pickup Instructions field.

Mark an Item as Ready for Pickup

To mark an order as ready for pickup:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Orders.

  3. Click on the desired order to open a detailed view.

  4. At the top of the page, click Mark as Ready for Pickup.

    readyforpickupbutton.png

  5. In the confirmation popup, click Mark as ready for pickup.

  6. The new order status of Ready for Pickup is reflected on the order details page.

Mark Order as Picked Up

After a shopper comes to your store and picks up their order, you can mark it as picked up.

To mark an order as picked up:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Orders.

  3. Click on the desired order to open a detailed view.

  4. At the top of the page, click Mark as picked up. In the confirmation popup, click Mark as picked up.

    markasreadytopikcup.png

  5. The new order status of Picked up is reflected on the order details page.

Edit or Delete Pickup in Store Option

To edit delete the in-store pickup option:

  1. In the side panel, click Sell Online, then click Store Management.

  2. Click Shipping.

  3. At the bottom of the page, click the three dot icon next to your in-store pickup location.

  4. Select Edit Pickup Location or Delete Pickup Location.

    storepickup5.png

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