Available for Advanced Stores and higher.
Product reviews and ratings are customer feedback on product quality and user experience that you can collect and publish on your website. They help store visitors make informed decisions when buying from you.
You can enable product reviews in your store so that customers can rate items they purchased whenever they like from their customer accounts. After you publish them, reviews will appear in the product grid and on product pages where shoppers can read them.
By default, reviewing is disabled in your store. To start collecting reviews and ratings for products, you need to enable it first.
To enable product reviews in your store:
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In the side panel, click Sell Online, then Manage Store.
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Click Settings, then General, then Cart & Checkout.
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Scroll down to the Product Reviews section.
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Switch the Product reviews toggle to Enabled.
Customers can now write reviews for products they purchased in your store. You can turn off reviewing for individual products if necessary.
After a customer submits a review for a product, you need to manually publish the review on the My Sales > Product Reviews page in your store admin to make it available to the public.
After a customer submits a review for a product, a (Store name): new product review for “(product name)” email is sent to the email address(es) you set to receive admin notifications. You then need to check and manually publish the review in your store admin to make it available to the public.
All the reviews, both published and unpublished, appear on the My Sales > Product Reviews page. Only the store owner or employees with “Sales” staff permission can access this area of the store admin. From there, they can:
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View and publish new reviews submitted by customers. This way, spam is filtered.
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View order and customer info for the reviewed product. For example, to see a shopper's email to discuss issues mentioned in the review.
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Delete reviews after publishing. For example, if a customer does not want this review to be published anymore or the stated problem has been settled. Make sure to check with your country's legislation on publishing and deleting reviews.
To manage reviews in your store:
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In the side panel, click Sell Online, then Manage Store.
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Click My Sales, then Product Reviews.
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(Optional) Use the Filter menu to sort reviews.
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Click Actions next to the review and choose your option or click Publish. If you delete a review, it cannot be restored.
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Confirm the action.
To bulk publish or delete product reviews in your store, tick them and use the Mass Update option on top of the page.
After you enable product reviewing in your store, you can set how reviews and ratings appear on product pages and on the product list. For example, on the product list, you can show ratings only on hover to give your storefront a more dynamic look.
To change product review display on the storefront:
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In the side panel, click Sell Online, then Manage Store.
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Click Design.
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Make changes in the following sections:
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Product Card details and layout > Product rating
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Sidebar > product rating
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Sidebar > product reviews
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Ratings and Reviews
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You can disable reviewing and rating for products that don't require it. For example, if you sell gift cards or collect donations in your store.
To disable reviews for a product:
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In the side panel, click Sell Online, then Manage Store.
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Click Catalog, then Products.
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Find the Product reviews section on the right, below the stock settings.
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Click Manage reviews settings.
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Switch the Reviews for this product toggle to Off.
Now, customers can’t leave reviews for this product anymore. Reviews and ratings that already exist will no longer be displayed on your storefront. You can enable them back any time.
You can turn off product reviews in your store at any time. In this case, existing reviews and ratings will no longer be displayed on your storefront and in your store admin, and customers can't submit new reviews.
To disable all product reviews in your store:
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In the side panel, click Sell Online, then Manage Store.
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Scroll down to the Product Reviews section.
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Switch the toggle to Disabled.