Certain merchants selling to individual consumers in the European Union (EU) may be required to provide an online withdrawal function for certain distance contracts where a statutory right of withdrawal applies. To learn more about the requirements, see Right of Withdrawal.
Merchants are responsible for determining and maintaining their own compliance with applicable laws and regulations.
Warning
Duda cannot provide legal advice. Requirements may vary depending on a merchant’s business, products or services, customer location, applicable withdrawal rights, and the implementation of EU requirements by individual Member States. Merchants are responsible for determining whether these requirements apply to them and for configuring their withdrawal process accordingly.
While Duda cannot guarantee compliance with any legal requirement, the platform provides tools that merchants may use to create and manage a withdrawal request process. These tools include pages, buttons, links, forms, and email notifications. Duda may provide examples or starting point references for implementing such tools, yet each merchant should verify the specific requirements applying to them and configure the website accordingly.
For example, merchants may choose to create a clearly labeled page or form, such as "Withdraw from Contract Here", to help customers locate and submit withdrawal requests. Merchants should determine what information is appropriate to collect in order to identify the customer and the relevant contract. For example, the form may request information such as the customer’s name, email address, order number, and other details needed to identify the relevant contract. Depending on applicable requirements, merchants should consider configuring an email notification to acknowledge receipt of a withdrawal request.