66% of customers expect fast responses and 41% expect live chat support when browsing a website. Therefore, adding a live chat feature is a must-have for businesses.
Chatway is a user-friendly live chat app designed to transform the way you interact with your customers and visitors on your website. It allows you to foster real-time communication, provide immediate assistance and resolve customer queries and issues quickly.
With robust features that include widget customization, private notes, visitor insights, chat routing through agents, file sharing, and pre-chat forms, it becomes easy to boost customer satisfaction and increase the chances of converting leads for your business.
Chatway also integrates with platforms like Facebook Messenger, Shopify, and Wix, centralizing all your live chat interactions and letting you stay on top of your conversations with our native iOS and Android apps.
Chatway features are currently free. We will introduce paid plans in the future with a free forever plan.
Offer immediate, real-time assistance to customers who have questions, concerns, or issues about your products or services.
Gain a deeper understanding of the customer's situation by reviewing previous conversations.
Bring all your customer conversations from platforms like Facebook Messenger, Wix, or Shopify under a single dashboard for a cohesive support experience.
See what pages your visitors are on during the chat and provide proactive assistance that boosts the likelihood of conversions.
Use private notes to collaborate with other team members, handle sensitive information or set reminders about specific actions or follow-up steps required during or after the chat session.
Use pre-chat forms to collect names, email addresses or important information about your website visitor before the conversation begins.
Boost customer satisfaction and loyalty by handling multiple conversations concurrently. Assign roles and permissions for different agents.
In the side panel, click App Store.
Search for Chatway, then click +Install.
Fill in the provided text fields to set up your Chatway account, widget, and invite agents.
Click Republish. You must republish your website immediately after installing the Chatway app so that installation script can be added to your website.
Frequently Asked Questions
Is Chatway Really Free?
Yes, it is. All of Chatway's features are available to you at no cost. In the future, we plan to introduce paid plans with a free forever plan.
Can I Add my Team Members?
Certainly, you can invite your team members to join Chatway as agents and assign them member or admin roles.
Can I Use Chatway on My Phone?
Yes, you can keep up with your conversations on Chatway with our native apps for both iOS and Android.
Can I Customize Chatway?
Yes, you can adjust your live chat widget’s color, size and placement to suit your brand’s look and feel.
Will I Get Notifications About Conversations?
Chatway offers email and push notifications that keep you informed about ongoing or new conversations.
If you have any questions, feel free to contact us through our live chat and we’ll get back to you as soon as possible.