Agentz is an AI powered customer communication platform for SMS, voice, social media, and website. The Agentz Automated Assistant enables you to communicate with customers instantly, 24/7. By leveraging automation, there is no need to worry about missing calls, responding to a text, or answering questions after hours. The Agentz Automated Assistant handles everything, including engaging and responding to customer requests, all while capturing each interaction in a multi-channel Unified Inbox. By using automated communications to handle most conversations, you can ease staff workloads and enable your business to respond live to customers from any device, through any channel.
Pricing
There is one plan available for Agentz on the App Store:
Standard Plan. $59/mo includes all Agentz features, such as channel enablement, Unified Inbox, unlimited users, up to 500 automated SMS messages monthly and the ability to customize conversation menus, knowledge base questions and answers.
All new signups during the promotional period receive a 30-day free trial and then pay $37/mo after. Promotional period ends June 30th, 2022.
Resale Pricing Recommendations
Agentz retail pricing is $149/mo, which is sometimes discounted to $99/mo as a special offer. Depending on which amount you charge, you can have a margin between $40-$90/mo. If you plan on providing ongoing services to help customers maintain or update their Automated Assistant, you can charge a higher monthly rate.
Agentz does not have required partner retail pricing maximums or minimums, so you may charge whatever amount you want regardless of Agentz direct pricing.
If you provide additional services to your customers, such as building their profile or customizing their bot and knowledge base, you can charge a one-time setup fee. We recommend charging between $199-$399 for the setup fee.
When calculating ROI for a customer, consider the average value of a new customer to that business and calculate ROI from there. Keep in mind that for most businesses, capturing just one customer pays for the cost of one month of Agentz service.
Features
Easy Setup
Wizard-driven setup is completed in minutes and simple, no-code pixel installation is automatically added to your website. You can also integrate with Facebook and Google using your page credentials.
Online Automated Assistant
The Agentz Automated Assistant attends and guides customers on your website, Facebook, and Google. It engages users with pre-built conversation flows, allows customers to schedule appointments, and answers routine questions. Within the Agentz Automated Assistant, you can showcase your work using pictures, videos, and reviews. You can also receive messages, send email and text alerts, and customize the menu, header, and branding.
Missed Call Handling
Respond to missed calls using conditional call-forwarding. In addition, you can respond to voicemails using automated SMS messages.
SMS Automated Assistant
The SMS Automated Assistant uses automated conversations to complete customer requests by converging phone and online conversations to SMS.
Jump-In Live Help
Live website activity monitoring with integrated live help capability. This allows you to immediately inform staff of incoming inquiries via text and email. In addition, you can use two-way texting when using the SMS Automated Assistant.
Industry-Specific Knowledge Base
The industry-specific knowledge base allows users to browse pre-trained questions and answers that are specific to your customer's industry.
Unified Inbox and CRM
The Unified Inbox manages communication from multiple channels and offers the ability to reply from your desktop or mobile Agentz app. Basic CRM capabilities are included to help you track and manage leads and customers, and allows you to view online conversations and history. The dashboard tracks your performance and contains pre-written responses to increase your productivity when responding.
Common Questions
How do I set up missed call handling?
For instructions on how to set up call forwarding for many of the common carriers, see Call Forwarding Setup Guide.
How do I remove a button from the chatbot menu?
To remove a button:
Log in to your dashboard and click the Settings icon.
Click the Chatbot Menu card.
Identify the button you want removed from your menu and click X.
How do I turn on/off SMS auto-replies?
To turn SMS auto-reply message on or off:
Log in to your dashboard and click the Settings icon.
Click the SMS Auto Replies card.
Toggle “Automatically send acknowledgment text to new customers” to Yes to activate SMS auto-acknowledgments or No to disable.
When SMS is On, any time a new customer contacts you through the digital receptionist, an auto-reply is sent to them confirming that you have received their message.
How do I modify a question from the pre-trained library?
You are unable to modify the text of the question itself because they are already learned by the digital receptionist. You can modify the answer and add additional question variants (other ways people may ask the same question) to further customize the question to be your own.
Alternatively, you don’t have to use a pre-trained question. Instead, you can create your own custom question and answer.
How large can uploaded videos be?
Videos no larger than 10MB can be uploaded to your profile. You can add or remove videos by going to Settings > Pictures & Videos.
How will I know that the Automated Assistant is activated?
You will know the JavaScript snippet has been successfully added when you refresh your website and the digital receptionist initiates on the page.
How do I turn off the digital receptionist?
You can turn off the digital receptionist without removing the code from your website.
To turn off the digital assistant:
Log in to your dashboard and click the Settings icon.
Click the Install Chatbot card.
Toggle “Enable digital receptionist on my website” to No.
To turn the digital receptionist back on at any time, move the toggle back to Yes.
What are those colored flags for on the Recent Activity screen?
The colored flags allow you to mark individual website visitors for follow-up, urgency, closure, and so on. Use the six colors anyway you like– it could be the status of the lead or it could be who owns the lead. You decide!
The flag will always default to black. To change the color, click the flag and then select the color you want to change it to.