Chatfully

Chatfully enables teams to centralize communication—from texts to web chat to social media—and share with your team to follow-up in 1/3 the time. It simplifies omnichannel chat so every team can start in minutes and use it daily.

Chatfully has been re-built for Duda’s App Store to streamline communication for a broader range of professionals. We simplified its interface throughout, introduced custom onboarding for each user, and accelerated its performance by rearchitecting it to offer real-time chat at scale. While Chatfully can be a game changer for you starting today, we are dedicated to improving its value over time.

By installing Chatfully, you get web chat, texting, and more in one platform. Use Chatfully’s Connect plan for free forever and then you can upgrade to a suite of advanced features once you engage with more than 50 contacts monthly and scale to 100,000 monthly contacts.

Pricing

Teams pay based on total Active Contacts per month. An Active Contact is any contact that is viewed or messaged in the previous 30-days on their account.

Resale Pricing Recommendations

Companies' revenue either grows or declines based on how well their teams communicate. This means that companies will pay a premium to simplify and streamline their communication tools. Companies will pay an even higher premium for trusted vendors to manage communication on behalf of their team. If necessary, you can reference Chatfully's public pricing page.

By allowing your clients to connect omnichannel messaging, campaigns, and their CRM into a single tool, you could upcharge them 150%-300% more than what you pay for Chatfully. The benefit to your clients is significantly increased efficiency and decreased tool costs.

By dedicating your team to communicate with your clients’ leads and customers on their behalf, you accelerate their availability and the reliability of following-up. This is invaluable and could lead to delivering many thousands of dollars more in revenue to your client each month. While there is practically no limit on what you can upcharge clients by providing those quality opportunities, you may be able to upcharge well over 1,000% the price.

Features

Centralize Communication

See every message in one interface—from texts to web chat to social media—and share with your team to follow-up in 1/3 the time. Visit the Channels page, connect every available channel, and notify your audience to use them.

Distribute Messages

Assign channels to team inboxes to distribute messages for teams of every size and skill. Visit the Inboxes page to create an inbox. Then, visit the Channels page, select a channel, and select the inbox that will receive its messages.

Update Profiles

Multitask while chatting by updating profiles to close deals and resolve issues faster. Visit the Contacts page to edit/add fields and select whether you want them to appear within the Chat page. Once chatting with contacts, update their profiles.

Manage Contacts

View all customers in one click and tag their interests. Forming fuller relationships is possible by adding up to hundreds of custom fields. Visit the Contacts page to import contacts, edit their profiles, tag them, and delete unneeded contacts.

Send Campaigns

Communicate with customers individually or all together using campaigns. Including tokens helps personalize messages to grow responses and revenue. Visit the Campaigns page to create it, save it in drafts for review, or send it instantly.

Assign Roles

Admins can accelerate follow-through by assigning roles, so teams focus on delivering the best experience. Visit the Team page to add team members and select their profiles to assign roles per team member.

Common Questions

Set Up Your Account

1. Connect every integrated channel and import your list of contacts.

2. Tell contacts which channels your team can now communicate with them on. Place Chatfully’s web chat on your websites and list your text-enabled phone numbers on channels, including websites, emails, and social media pages.

3. Create inboxes for those messages to be received through and replied to.

4. Invite your team members to collaborate and assign roles so they start optimizing their accounts to communicate faster.

Integrate Web Chat

Web Chat is automatically integrated into your site after the app is installed.

Text-Enabling Phone Numbers

Valid landline and toll-free numbers are often provisioned (text-enabled) within minutes. If porting (transferring) your number from another telecom carrier, they require completing a Letter of Authorization; carriers handle this process and often provision each phone number within 72 hours. If this takes longer, contact Chatfully’s team so we can assist.

Send Texts Within Guidelines

You may text people who have explicitly consented to receive texts from your company’s dedicated text-enabled phone numbers on topics which they want to be notified about. This may be done in written format, such as by signing-up for a contact list, through an email, or other written format. If a person or team of people text contacts without those contacts’ explicit consent, it may violate spamming laws which include the CAN-SPAM Act. We encourage you to research available online accredited information relating to these regulations.

Additional Resources

• Chatfully’s Help Center: https://chatfully.io/help-center

• Text Chatfully’s team: 1-844-939-2428 (CHAT)

• Email Chatfully’s team: help@chatfully.io