Team members have access to all sites in your account and are assigned permissions based on which group you place them in. Team members will receive communications from Duda, such as product release notes.
Note
Team members have access to all sites in your account. Currently, there is no option to grant a team member access to a single site. If you need to limit access to specific sites, consider adding the individual as a client instead. For more information see Manage Clients.
If you do not receive emails from Duda, please make sure to check your spam folder. If you still do not see the email, make sure to allowlist the IP 167.89.22.215 in your email provider's settings.
Team members cannot be assigned to multiple accounts using the same email address and instead must use a unique email address for each account.
To add team members:
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Log in to your account to access the Dashboard.
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In the top navigation bar, click Clients & Team, and then click Team Permissions.
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Click Add Team Member to enter details and assign a permission group for your team member. The available groups and associated permissions are default (Admin, Blogger, Designer, Sales, Store Manager). If you want to create custom groups, see Custom Team Member Groups.
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Click the + button to add multiple staff members, one at a time. Alternatively, you can upload a CSV of team members by clicking Upload CSV.
If you decide to add team members via CSV, the CSV must be in *.csv format (not *.xls), and should have three columns; email, firstName, lastName. See example below.
|
|
firstName |
lastName |
|---|---|---|
|
johndoe@example.com |
John |
Doe |
|
janedoe@example.com |
Jane |
Doe |
|
bobsmith@example.com |
Bob |
Smith |
To edit or delete team members:
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Log in to your account to access the Dashboard.
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In the top navigation, click Clients & Team, and select Team Permissions.
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Click a group to see its members. A team member can only be assigned to one group.
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Click the edit (
) icon to change team details, or change group assignment.
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Click the delete (X) icon to delete a team member. A team member that has been deleted will no longer be able to log in or access your account. If you want to re-assign team members to a different group, make sure to use the edit feature instead.
Team members are organized into groups, and permissions are set at the group level. Some permissions, have prerequisites. For example, in order for a group to have access to Site SEO, they must have access to the Edit Site permission as well.
The Duda platform has role-based groups with pre-defined permission levels to assign to your staff members. You can also create custom groups with custom permission levels.
Note
Team members have access to all sites in your account. Currently, there is no option to grant a team member access to a single site. If you need to limit access to specific sites, consider adding the individual as a client instead. For more information see Manage Clients.
To view a group's permissions:
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In the top navigation, click Clients & Team, and select Team Permissions.
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Click view on the group you want to view permissions for. Permissions can only be edited for custom groups.
Note
Permissions in predefined groups cannot be edited. However, custom groups can be configured with customized permissions. For more information, see the section in this article, Custom Team Member Groups.
To create a custom team member group:
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Log in to your account to access the Dashboard.
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On the Clients & Team tab, click Team Permissions.
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Click Add Custom Group.
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Select a group name, color, permissions, and then click Add Custom Group.
Note
Editing group permissions will affect the permissions of all the members of the group.
Some permissions, have prerequisites. For example, in order for a group to have access to Site SEO, they must have access to the Edit Site permission as well.
When you select a permission, its pre-requisites will automatically be selected. Conversely, any dependent permissions will be de-selected if a pre-requisite permission is removed.
Here is a list of dependencies:
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Edit Site
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Create Sites
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Custom Domain
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Marketing
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Publish
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Republish
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This feature is gradually being made available to all users.
Two-Step Verification (2SV) is a security measure that adds an extra layer of protection to your online accounts. By requiring both a password and a verification code, 2SV significantly reduces the risk of unauthorized access, enhancing the overall security posture of your account.
Note
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With 2FA enabled, 2FA only applies to users authenticating with their email and password.
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Google logins do not require 2FA, and using Single Sign-On (SSO) skips the 2FA flow.
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Two Step Verification code is required when team members change their account email or password.
To set up 2SV as a team member:
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Initiate access point configuration:
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Existing Team Members will be prompted to set up 2SV upon their next sign-in within a set deadline of 7 days. After 7 days, you will not be able to access your dashboard until you set up 2SV.
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New Team Members will be prompted to set up 2SV upon your initial sign-in.
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Upon answering 2SV prompt, enter your password. If you lack a password or used Google for sign-in, click Forgot Password? to set up a password and verify.
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Download an authenticator app (e.g., Google Authenticator) on your mobile device.
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Choose your setup option on desktop:
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Scan the QR Code:
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Manually Enter the Code:
-
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Open your authenticator app, copy the 6-digit verification code, and enter the code on your desktop. Click Verify & Disable.
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After verification, you are provided a one-time use backup code. Save your backup code securely. Click I’ve Saved It to confirm.
Warning
This is your only chance to save the one-time use backup code crucial to resetting your 2SV if you lose access to your authenticator app.
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Click Finish Setup Just for Me to complete the 2SV setup process.
Once 2SV is set up, every log with your email and password will prompt for the 6-digit verification code from your authenticator app. You can sign in using either a verification code or the backup code saved during your initial two-step verification (2SV) setup.
To sign in with 2SV using a verification code:
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Log in to your account using your email and password.
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Receive prompt to enter the verification code from your authentication app.
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To retrieve your verification code, open your authenticator app and copy the 6-digit verification code from your mobile device, then enter the code on your desktop.
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Click Log in.
To sign in with 2SV using a backup code:
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Log in to your account using your email and password.
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Receive prompt to enter the code from your authentication app. Click Use Backup Code.
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Enter your one-time use backup code you saved during your initial 2SV setup.
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You have one option to proceed with login, you must be guided through the setup process again to reconfigure your authenticator app. You cannot choose to exit the 2SV flow to continue with 2SV security disabled.
Two-Step Verification (2SV) is a crucial security measure, enhancing protection against unauthorized access by requiring both a password and a verification code. Despite its benefits, users may encounter issues during setup or login. Below are troubleshooting steps to address common 2SV-related problems.
If you're experiencing issues with your 2SV login, start by ensuring that your authenticator app is functioning correctly:
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Generate Correct Code: Check if the authenticator app is generating the correct verification code. Refresh the app before copying the code to ensure its accuracy.
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Device Settings: Ensure that your device's timezone, date, and time are correctly set. Incorrect settings can lead to code generation errors.
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Try Different Device: If problems persist, attempt setting up 2SV on a different device to rule out device-specific issues.
If you're unable to access your account due to 2SV issues, consider using the backup code saved during the initial setup to login:
-
Locate the backup code saved during your initial 2SV setup process. Remember that backup codes are single-use only. Once used, you'll need to set up 2SV again.
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If opting to use the backup code, be prepared to reconfigure your authenticator app afterward.
If you are a team member, contact your account owner for guidance and support in resolving 2SV-related problem.
If you are an Account Owner trying to resolve an issue for a team member, try deleting and re-adding their account.
If you are an Account Owner trying to resolve your own login issues, contact Support.