Site Comments is a collaboration tool that enables your team to communicate with clients and each other while building sites. The entire review process is faster, clearer and more accurate, giving your clients better service, faster go-live, and allowing more time to scale your business. It also eliminates the need for alternative methods of communication (such as email, messages, phone calls, etc.) and creates a single channel for receiving feedback and responding to it.
Note
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Site comments is available for up to 100 clients on Team, Agency, and White Label plans. For more information on upgrading to a custom plan, contact your account manager directly.
Following are common use cases for Site Comments:
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Internal communication between team members only (these comments can be marked as Internal - visible to team only so clients do not see them)
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Collecting feedback from clients as they review the site
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Making notes while building the site
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During the QA process
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Creating a record of comments and responses
In Editor 2.0, the comments bar is in the same spot as the design panel. To open it, you need to click the Comments icon in the top navigation bar or you can open the comments bar by clicking the three dots icon () and selecting Add comment in the floating menu for any element. Click the X to close the comments bar.
To add a comment:
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If you are in Classic Editor, click the plus + icon on the comments bar. If you are in Editor 2.0, click the Comments icon (
) in the top navigation, then click anywhere on the canvas. Or, click the desired element to open the floating menu. Click the three dot icon (
) and select Add comment. If you want to design, simply close the comments panel and open the design panel. In both versions of the editor, comments can be added to any element.
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Click on an element to add a comment. Hover on the element to help position the comment accurately.
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Choose whether you want the comment to be internal or visible to clients and your team. Comments always retain the same visibility settings, meaning if a comment starts as Internal it will remain Internal and if a comment starts visible to the client it will stay visible to clients. To make an internal comment visible to clients, add a new comment and set it to public.
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Enter your comment in the input field. You can also add an image as a comment by clicking on image icon in the bottom right corner of the comment field.
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Click Submit.
To reply to site comments:
Comments can be edited or deleted by the person who creates them or by a team member. Deleted comments cannot be restored and are not displayed in the comments log. There is no undo for edited comments.
To edit or delete a comment:
Inviting clients to add site comments is great customer service and improves the site design experience.
To add clients to site comments:
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If clients do not already have permissions to the site you will need to add them. To learn how, see Manage Clients.
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After they have access to the site, click the share icon on the right panel to open the Notification Setting.
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Choose Add Client Permissions.
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Select their name in the drop-down menu.
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(Optional) Clients only receive a welcome email the first time they are added to a site, so you may want to notify them when you add access to site comments if they already had access to the site.
Once a client has been added to the site, they can review and add comments. They will also start to receive email notifications when someone adds, replies or resolves comments on their sites.
To remove clients from a site, click Remove next to their name. They will no longer have the site comments permission; other permissions will stay as is.
By default, clients with Site Comments permissions receive email notifications when a public comment is added to the site. However, account owners and team members do not receive these notifications by default.
To enable email notifications when comments are added for team members: