Client Billing allows you to charge your clients (either one-time payments, or ongoing subscriptions) both for Duda sites and for any other services you provide. The Client Billing feature integrates client payments with the Duda platform to provide a fully unified experience and adds the ability to automatically charge your clients on a recurring basis. Additionally, your clients will only see your branding and Stripe on all invoices.
To ensure your white label settings are complete, see Custom Branding for White Label.
Note
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Only account owners have access to Client Billing.
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Clients do not need to be added to the site in order to create a payment request and receive payment from them.
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You must have Stripe active in your location in order to use Client Billing.
To set up client billing, you need to connect your Stripe account, then create products (or services) and add prices.
Stripe is the only payment gateway available for Client Billing.
To set up and connect Stripe for Client Billing:
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From the dashboard, click Clients & Team, and then click Client Billing.
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To set up Stripe, in the side panel, click Payment Gateways, and then click Connect to Stripe. Follow instructions to log in and set up Stripe or log into an existing Stripe account.
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Configure the following in Stripe:
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Custom Branding. Customize your branding across the Stripe products your clients see.
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Coupons. Create and manage coupons. These must be sent to clients manually.
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Failed charge settings. Manage settings for failed charges on subscriptions.
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Upgrade or downgrade subscriptions. This is only applicable if you are selling subscriptions.
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Configure automatic emails. Configure receipts, invoices, and refunds on the Stripe dashboard.
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Payment cancellation.
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If you need to disconnect your Stripe account, see Discount Stripe Account.
To create products or services to add to your client invoices:
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On the Dashboard, click Clients & Team, then select Client Billing.
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In the side panel, click Products & Services.
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Click Add Product or Service.
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Enter the Product Name, Price, and set the price to Recurring or One Time. For recurring payments, select the billing cycle.
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(Optional) Add additional prices if your product or service has more than one price option.
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Click Save.
You can now start creating and sending payment requests to your clients.
Before you can send your client a bill you need to create a payment request, then add items to the payment request.
To create a payment request and add items:
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From the Dashboard, click Client Billing, and then click the Payments tab.
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Click New Payment Request.
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Click the Select a product list to add an item to the request.
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To add multiple items, click Add Another Product. To remove a product, click the trash icon.
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(Optional) Select a quantity for each item.
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Select a billing frequency (monthly or annually) for the request. You cannot mix recurring items with different billing frequencies, however you can combine one-time items and recurring items in one payment. The one-time items will be charged only on the first payment.
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(Optional) Select any Automatic actions upon payment. Automatic actions are actions that Duda takes upon payment. You have the following options:
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Site Publish. Select the site to be published upon payment.
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Site update (republish). Select the site to republish upon payment.
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Keep a site live. Select the site to keep live as long as the subscription is paid. This option is only available for requests that include subscriptions (monthly/annual).
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Click Customize Emails to continue (see Emails Associated with Payment Requests to learn what can be customized). Alternatively, click Save draft & close. To return to the payment request, click Payments and then click Drafts. Click the payment request row you want to edit or click the three dots (
), and click Edit Payment Request.
You can customize the emails your clients receive upon payment or failure to pay.
The available emails are:
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Standard Emails
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Payment request
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Payment received
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Automatic action applied
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Automatic action failed
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Dunning Emails (only visible when a product with a recurring price is included in the payment request)
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Notification of failed billing
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Site has been unpublished
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After you have created a payment request and edited the emails associated with the payment request, to send the payment request click Confirm & Send. Once payment is received, or fails, the automatic action that you selected will take place.
You can check the payment status pn the Payments page in Client Billing. Following are the statuses:
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Draft. Saved request, not sent to the client.
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Pending. Request was sent to the client.
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Complete. For client billing including only one-time payments, the charge succeeded.
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Active. For client billing including subscriptions, the previous charge succeeded, and the next charge is not yet due.
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Past due. For payments including subscriptions, the previous invoice payment failed, the system will try to recharge the failed invoice.
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Unpaid. For payments including subscriptions, the previous invoice payment failed, the system will not retry again. The subscription still runs and creates new invoices but the future invoices will not be charged.
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Canceled.
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For payments including subscriptions, the previous charges of the subscription failed and all retries were exhausted.
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The payment was canceled proactively by the client or the agency.
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Was not renewed because of a configuration not to renew.
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Deleted. Canceled by the agency after sending.
If a subscription payment fails, the following will happen:
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Once a recurring payment has failed, your client will automatically get an email with notice and an option to update the payment method. You can customize this email.
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Depending on your dunning setting on Stripe, Stripe will automatically retry to charge the client.
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If the retries fail, additional emails will be sent.
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If your dunning setting on Stripe sets the subscription to cancel after a number of retries, it will be canceled, and the client will be notified by email.
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If the Keep Live automatic action is attached to the payment request, the relevant site will be unpublished, and you and the client will be notified by email.
What countries are supported with Client Billing?
Client Billing is supported in all countries that Stripe supports. To see a list of countries Stripe supports, see Stripe Supported Countries.
Who can pay me?
Only people who are added as clients can pay you.
Can I combine one-time and recurring payments?
Yes. The one-time line items will be charged only on the first payment.
Can I contact Stripe support directly?
Yes. For more information, see the Stripe Documentation.
Do I have to create products and prices in Stripe?
No, you create them in Duda. To learn how, see Create Product or Services and Add Prices.
Do clients need to be added to the site in order to create a payment request?
No, you do not need to add clients to the site in order to create a payment request or receive payments from them.
What fees are collected during successful transactions?
The transaction fees that Stripe collects vary by country. To see the Stripe fees by country, see the Stripe Pricing.
Can I choose what currency the client gets the invoice in?
The currency is set on Stripe, when you create or edit a product.
Can I give team members access to Client Billing?
No, only account owners have access.