Tip
To learn more about security best practices, check out our Duda Academy Security Essentials course.
To log into your account, go to duda.co, and click Login at the top right of the page to log into your dashboard.
To create an account, go to duda.co/signup, select the Sign up with Google option or enter in your information so you can start creating sites. It is free to create accounts and try the website builder.
To contact support for account recovery:
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Go to the Support Portal, select the Help button.
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Select the Something else option (if you aren't logged in, it should be the only option).
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Type "I can't login."
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Type "Submit a ticket".
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Select I can't login .
If you forgot your password, you can use our password reset feature. You must enter the valid, Duda email that was created in our system.
How to reset your password:
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Navigate to our password reset feature: https://my.duda.co/login/askresetpwd
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Enter your email.
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If you or your account owner has enabled 2 Step Verification, you will be prompted to enter your code.
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Click Reset.
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Check your email for a link to reset your password.
Tip
If you don't receive the email within a few minutes, please check spam folder.
Password forgot feature is telling me my account is invalid
Try to think of the emails that you might have set up. If you do not know the email address associated with your account, regaining access may be challenging. However, if you contact support, we may be able to recover your account if we are able to verify ownership.
To give you better oversight of your account activity for security purposes, an email will be sent to account owners and team members if your password was changed.
When are these emails sent?
Notification emails for password changes are triggered when a user changes their password.
Emails will be sent from no-reply@duda.co.
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If you made this change, no further action is needed.
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If you do not recognize this activity, please contact support and provide the following details of the latest charge on your account to verify ownership:
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Full name on the card on file.
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Last 4 digits of the card on file and expiration date.
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Type of card on file (for example, Visa, Mastercard, and so on).
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Last billing date.
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Amount charged.
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For more information, see Duda Support.
A security email is sent to the account owner when an unrecognized device attempts to log into an account that has prior login activity. This means if it is your first time logging into your Duda account, a security email will not be sent.
Security emails are sent from no-reply@duda.co and include the device, location, IP address, and time details from the login. The email provides an option to reset your password or change your password if necessary. Note that you cannot respond to this email.
See the image below for a sample security email:
Note
When logging into the platform, Duda looks at your device for trust signals. If your device is able to meet these trust signals, your device will be marked as trusted for up to 40 days and will not trigger a security email.
There are several reasons your device may be marked as unrecognized, even if you have logged in before:
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You have not logged in for more than 30 days
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You are using a new computer or phone
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Computer or phone is using a new browser type or version
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Computer or phone is on a new OS type or version