Our billing system works on a single subscription model. This means that all subscriptions and account billings are charged on a single day each month (Billing Day). On Billing Day, you’ll get up to two charges from Duda: one for all monthly subscriptions, and one for annual subscriptions that are new / renewed. Your Billing Day is set when you purchase your first plan from Duda.
Sites that are included in your plan will be listed on your monthly subscription invoice, and you will not be charged for them. See ??? for more information.
If your payment method for billing fails, Duda will automatically bill your payment method up to 5 times in 21 days, with one attempt every 5 days. While we attempt to charge for payment, your account and sites will remain active. If your payment method is not updated by the date listed in the billing emails you have received, your account will be canceled and all your sites will automatically be unpublished. If we see a pattern of taking advantage of this grace period, your account will be restricted to have subscriptions immediately canceled on future charge failures.
Note
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This guide is for users on all plans with the exception of invoiced resellers or accounts with a special contract.
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All charges are in USD.
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Depending on your country's regulations, VAT may be included in your invoice.
To view your upcoming bill:
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On the dashboard, click your avatar in the upper right corner.
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Select Billing .
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In the side panel under Billing, click Plans & Subscriptions.
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On the What’s coming up next card you can view your next billing date and your total bill. Click See breakdown to view the breakdown between monthly and yearly subscriptions that make up your total bill.
Our billing system works on a single subscription model. This means that all subscriptions and account billings are charged on a single day each month (Billing Day). Your billing day is set when you purchase your first account plan from Duda.
For example:
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You purchased an account plan on May 7th 2025. This makes the 7th of each month the date that all monthly subscriptions align with and are billed on (also called “billing day”). Yearly subscriptions are billed on May 7th.
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On May 9th, you select a yearly site subscription for $168.
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On May 9th, you are charged a prorated amount for the time between May 9th and the next billing date of June 7th. The prorated charge is $20.14.
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On June 7th you are charged for the 12 months of site subscription ($168).
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The yearly site subscription will be billed again on May 7th 2026.
If you change a site or account subscription to one with a higher price, the unused portion of money that you already paid may automatically prorate and go towards the upgrade if you do one of the following:
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Change a site subscription from monthly to annual
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Change a plan subscription from monthly to annual
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Upgrade a plan (Basic to Team, Basic to Agency, etc)
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Add a store to a site that has a subscription
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Upgrade a store (Standard to Advanced, Advanced to Unlimited)
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Upgrade an app
Proration works the same way in all of these cases. We calculate the number of days for which you were already billed, divide by the total number of days in the subscription, and prorate accordingly.
If your credit card has expired or there are insufficient funds in the account that's being debited, you will see an error message in the dashboard letting you know that the billing has failed and a button to update billing info.
To update or change your credit card, see Update Credit Card.
If your payment method for billing fails, Duda will automatically bill your payment method up to 5 times in 21 days, with one attempt every 5 days. While we attempt to charge for payment, your account and sites will remain active. If your payment method is not updated by the date listed in the billing emails you have received, your account will be canceled and all your sites will automatically be unpublished. If we see a pattern of taking advantage of this grace period, your account will be restricted to have subscriptions immediately canceled on future charge failures.
The invoice page displays past invoices. If you need to view upcoming payments, visit the Subscriptions & Plans page.
Note that Invoices prior to May 2025 are not visible. If you need to access an old invoice, contact support.
To access the Invoices page:
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On the dashboard, click your avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Invoices.
On this page you can view invoices, download or export, and view invoice statuses. Invoices contain the following information:
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Order number
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Date payment posted
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Billing period
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Items you were billed for, their quantity and cost
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VAT, if applicable
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Total amount due
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Payment source details
Following is a sample invoice:
You can download one invoice at a time or bulk download multiple.
To download an invoice:
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On the dashboard, click your avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Invoices.
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Locate the desired invoice, then click Download next to the individual invoice. Or, if you want to download multiple invoices, click Export and select either Download filtered (zip) or Download filtered (CSV).
Each app purchase comes with its own independent subscription.
App subscriptions can be created even if there is no site subscription (for example, if the site has not been published yet, and has no subscription).
To stop an app subscription from renewing, simply uninstall the app from the site.
Note
Unpublishing a site and/or setting its subscription to Do not renew does not affect any app subscriptions on the site. If you leave a paid app on a site, even if the site is unpublished or has no subscription, you will still be billed for it. This is because some apps deliver value even when the site is unpublished; for example a CRM application with a business contact list.
If your credit card has expired or there are insufficient funds in the account that's being debited, you will see an error message in the dashboard letting you know that the billing for that premium site has failed.
If your payment method for billing fails, Duda will automatically bill your payment method up to 5 times in 21 days, with one attempt every 5 days. While we attempt to charge for payment, your account and sites will remain active. If your payment method is not updated by the date listed in the billing emails you have received, your account will be canceled and all your sites will automatically be unpublished. If we see a pattern of taking advantage of this grace period, your account will be restricted to have subscriptions immediately canceled on future charge failures.
To update your payment information, please see Update Your Invoice Information and Payment Method.
Unfortunately, it is not possible to pay from your Duda account using your clients credit card to pay for their site. The account owner is the sole responsible party for Duda payments, and we only accept one card per account.
The reason being, our billing system keeps all the cards you enter in a payment profile to use for all sites. Say one of your clients fails to pay for the site. What happens here is it will switch that site to a new card, billing one of your clients for a different client's site. If you have multiple sites that are failing, it will all default to one clients card, which may cause some problems between you and your client.
More importantly, any client you have who is paying for the site will see DUDA BLS in their billing statement (breaking white label). They'll be able to look up the Duda charge and see that it's a Duda bill and may even contact us for more information.
Tip
Client Billing allows you to charge your clients (either one-time fees, or ongoing subscriptions) both for Duda sites and for any other services you provide. However, client billing operates independently from your account billing, meaning that payments from your customers cannot be directly credited to your account balance. To learn more, see Client Billing.
If you are seeing duplicate charges on your card, please check to see:
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How many premium sites are on your dashboard. Every premium and business+ site means it is a site with a subscription attached to it.
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Check other accounts to see if you have another site on that account.
If you are still unable to match up the billing invoices to any paid sites, please contact our billing team. Please submit a ticket through our chat bot (see Duda Support).
To change any details on the invoice, see Update Invoice Details.
If you are an invoiced reseller or an account with a special contract, please contact our billing team. Please submit a ticket through our chat bot (see Duda Support).
Account plans dictate your level of access to the system features and the number of included sites.
Site subscriptions are purchased individually for each published site after you surpass the number of sites included in your account plan.
Once you’ve chosen to move forward and use Duda as your site building platform, you need to purchase an Account plan to continue to use the platform after your trial.
The account plan you choose will dictate your level of access to the system features and the number of included sites. For example, the Team plan allows you to add team/staff to your account, while the Basic plan does not. These plans are available in monthly or annual terms and the differences. For a breakdown of costs and features for each plan, see Plans.
After you’ve selected an Account plan, you still need to purchase individual site subscriptions for each site you decide to publish and take live within your account (after you surpass the number of included sites). These can be purchased on monthly or annual basis and can include the Store Add-on.
After you’ve selected an Account plan, you still need to purchase individual site subscriptions for each site you decide to publish and take live within your account (after you surpass the number of included sites). These can be purchased on monthly or annual basis and can include the Store Add-on. For eCommerce plans, see eCommerce Plans.