Site subscriptions are purchased individually for each published site after you surpass the number of sites included in your account plan. These can be purchased on monthly or annual basis and can include a Store Add-on. After purchasing, you can downgrade, cancel, or change the billing cycle (switching between monthly and annual plans) for site subscriptions. You can also disable auto renewal billing and if desired, delete a site.
Site subscriptions cannot be transferred between sites.
Tip
Want to see at a glance if a site has an active subscription? Right on your dashboard, in the list of sites is a column Subscription. If the auto renew is turned off, it will also be indicated here.
You can view the domain, site type, subscription purchase date, status, and amount due at the next billing cycle for individual site subscriptions.
To view site subscription details:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Locate the desired site in the Subscription table, then click View details.
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Click Close when you are done viewing the details.
Site subscriptions can have the following statuses:
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Active. Subscription is active and paid for with no issues.
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Inactive. A subscription that is no longer active and not paid for.
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Set to downgrade. The subscription is set to downgrade at the next billing cycle.
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Set to upgrade. The subscription is set to upgrade at the next billing cycle.
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Auto renewal off. The subscription will not auto renew at the next renewal date.
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Failed payment. Payment has failed. Duda will automatically bill your payment method up to 5 times in 21 days, with one attempt every 5 days.
To use a coupon when purchasing a subscription to a site:
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Publish your site.
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Select the subscription type specified by the coupon—monthly or yearly. If it's not specified, select the desired subscription.
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Enter the code in the Coupon field, then click Apply.
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Once you see the price change, click Purchase.
Note
Coupons may unique and may have specific terms and usage restrictions. Please review the details and terms and conditions of your coupon to understand what it can be applied to before use.
Will my promotion code be applied to future renewals?
The promotional discount offered (unless stated in the terms and conditions) is only good for the first year of your purchase. If it is a renewal, it will renew at the full price when your renewal date comes.
I accidentally selecte Purchase before applying the coupon. Is there anything that can be done?
We would be happy to take a look. Please submit a ticket to our billing team through our chat bot (see Duda Support).
To downgrade or upgrade a subscription:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Click the three dot icon next to the desired site subscription and select Change Subscription.
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Follow the on screen prompts to either upgrade or downgrade your subscription.
To cancel a subscription downgrade:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Click the three dot icon next to the desired site subscription and select Cancel Downgrade.
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Click Cancel Site Plan Change.
You can switch a site subscription between monthly and annual.
To change a site subscription billing cycle:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Click the three dot icon next to the desired site subscription and select Change Billing Cycle.
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Review the changes and click Confirm Change, then click Close.
The changes take effect when your current billing cycle ends.
To cancel a change in your site subscription billing cycle:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Click Undo next to the subscription.
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Click Cancel Site Plan Change.
When you publish a site, by default the auto-renew for the subscription will be on. When the auto-renew is turned off, the site will automatically unpublish at the end of the site cycle. If a published site’s auto-renew is turned off, the account owner will receive an email 7 days prior to the site cycle ending informing them it will be unpublished.
After turning off auto renew, the site subscription will expire at the end of the current billing cycle and will be unpublished.
To turn off auto renew for a site subscription:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Click the three dot icon next to the desired site subscription and select Turn Off Auto Renew.
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Review the popup text, then click Turn Off Auto Renew.
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Optionally, click Cancel site now insteadto immediately cancel your site subscription. Note that you will not be refunded for the remaining time in the site subscription's current billing cycle.
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The site subscription will expire at the end of the current billing cycle and will be unpublished. In the Subscriptions table, the site subscription status changes to Auto Renew Off.
To turn auto renew on after turning it off:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Click Turn on for the relevant subscription.
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Click Turn On Auto Renew.
If you need to cancel your site subscription before the renewal date, you can immediately cancel the subscription.
Warning
You will not be refunded for the remaining time in the site subscription's current billing cycle.
To immediately cancel a site subscription:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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In the Subscription table, click the three dot icon next to the desired site subscription and select Turn Off Auto Renew.
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Click Cancel site now instead.
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Review the on-screen warnings to understand what happens when you cancel your site subscription.
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Click Cancel Subscription.
If your credit card has expired or there are insufficient funds in the account that's being debited, you will see an error message in the dashboard and letting you know that the billing has failed and a button to update billing info.
To update or change your credit card, see Update Credit Card.
You can export site subscriptions and their details to a CSV. You can export all site subscriptions or only those that match the current filters.
To export site subscriptions to a CSV:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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(Optional) Use the Filter to display the desired site subscriptions.
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In the top right corner of the Subscriptions table, click Export CSV and select either All or Filtered.
To view an app in the site overview:
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Open your account dashboard and click your Avatar in the upper right corner.
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Select Billing.
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In the side panel under Billing, click Plans & Subscriptions.
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Click the three dot icon next to the desired app subscription and select View in Site Overview.
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The Site Overview opens for the site that has the app installed.
You can downgrade your site plan from a plan with a paid eCommerce store to a site plan without eCommerce. The downgrade will go into effect at the end of your current billing cycle. Until the downgrade goes into effect, you will still have the paid eCommerce plan and all of its features. This is relevant for both native and third party store.
Note
If you need to downgrade from a higher paid eCommerce plan to a lower paid eCommerce plan, contact support.
When you downgrade from a paid eCommerce plan, your store is turned into a demo store. It is important to note that demo stores do not accept online payments, support a limited number of products, and offer limited product options and filtering capabilities. After downgrading, we recommend you review your store to ensure features specific to paid plans are removed.
To downgrade your Site plan to a plan without eCommerce:
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In the side panel, click Payment Info.
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In the Site plan box, click the three dots (
) icon and select Change Plan.
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Click Downgrade Site.
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(Optional) Select a new billing cycle for your site plan. If you change the billing cycle, the new site plan starts the day the current cycle ends.
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Click Save & Finish.
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Click OK, Got it.
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If necessary, you can cancel the downgrade before it goes into effect by clicking Cancel Changes.
We recommend reviewing your site once the downgrade goes into effect in order to remove any pages or widgets that are no longer supported due to the downgrade.
Before you can delete a site it must be unpublished and the billing cycle must have ended.
To delete a site:
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From the dashboard, locate the site in the list, hover over the three dots (
Note
If you have a Site for Life subscription, contact support.
Warning
Please be aware: Once deleted, sites can only be restored within a 30-day period. After this, restoration is not possible. To restore a deleted site within the 30-day window, please contact support. See: Duda Support.