This article contains a description of all emails sent to site owners, team members, and clients from the Duda platform.
The following emails are sent to clients:
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Request for payment
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Payment received
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Automatic action applied
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Automatic action failed
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Billing failed notification
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Site has been unpublished due to failed payment
To learn more, see Emails Associated with Payment Requests.
When a site visitor submits a form using the Contact Form widget, an email notification is sent to the email address listed in the Content Library. However, additional email addresses can be configured.
To learn more, see Contact Form.
After a client completes the content collection form, a copy of their submissions is sent to the account owner and designated team members.
To learn more, see Generate, Customize, and Share Content Collection Form with Client.
Clients receive an email when you give the client access to the platform and the sites that you assigned them. This email can be customized if you are on a White Label plan or higher.
To learn more, see Send Client Invite for Site.
Following are the various emails sent to site owners, clients, and members.
Emails sent to Members
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Confirmation of purchase.
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Notification once membership has been approved (if memberships need to be approved).
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Notification if their payment declines. A link will be provided in the email to update their payment information.
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Confirmation of cancellation at the time of cancellation (whether by the site admin/client or the member).
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Follow up confirmation of cancellation at the end of the membership period.
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Notification when a refund has been provided.
Emails sent to Site Admin and Clients
The following emails can be sent to site admins or clients you have added to the site:
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Membership requests (if memberships need to be approved; only those approved will receive them).
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Copies of customer notification emails, if enabled in the Store Business Info.
To learn more, see Site Admin / Client Emails.
In Native Store, you can add the email addresses of users who need to receive a copy of all customer orders and invoices. If not enabled, the email address listed in business information will receive copies of all customer emails by default.
To learn more, see Enable Merchant Email Notification.
If you or a team member forgets their password, use the password reset feature. The user will receive an email with a link to reset their password.
To learn more, see Forgot Password.
Following are the various emails site owners, team members, and clients receive about site comments.
Email invitation for Site Comments
Clients receive an email inviting them to add and view site comments. To learn more, see Invite Clients to Add Comments.
Email notification of public comments
Clients with Site Comments permissions receive email notifications when a public comment is added to the site. Account owners and team members do not receive these notifications by default, but email notifications for comments can be enabled if desired. To learn more, see Site Comments Email Notifications.
The stats email is specific to a site and is sent the first Tuesday of each month as long as the site had more than 10 visits. The email contains detailed analytics about how many visitors your site receives, where they are coming from, and which pages they have visited.
To learn more, see Stats Email.