This feature is being gradually rolled out to accounts.
Business Details (formerly Business Profile) contains the business and sender information used for marketing emails and text messages. You need to configure your business details before sending your first campaign.
To configure your business details:
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From the dashboard, open Marketing Automation.
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Click Business Details.
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In the Email Campaigns section, under Basic info, enter your business information:
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Legal business name
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Display / brand name
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Business contact email
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Business phone
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Under Physical address, enter your business address.
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Under Website & privacy policy, enter your business website URL and privacy policy URL.
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Under Default sender details, configure the following:
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Default name: The sender name displayed on your marketing emails.
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Default email: The email address used to send marketing emails.
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Default reply-to email: The email address that receives replies to your marketing emails.
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Click Save.
You must verify your email domain before you can send marketing emails. Domain authentication helps improve email deliverability, protect your sender reputation, and enables you to send from your own domain.
If your domain is not verified, a notification appears at the top of Business Details.
To connect your email domain, click Set it Up in the notification.
Note
For instructions on connecting and verifying your domain, see Connect an Email Domain for Marketing Automation.
Before you can send text messages, your business and its sending number must be approved by mobile carriers. Duda provides a toll-free number for sending your text messages.
Note
SMS setup is available only for businesses based in the United States. Text messages can be sent to contacts with US and Canadian phone numbers.
You're asked to complete SMS setup the first time you send or schedule an SMS campaign.
To set up SMS sending:
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Review the terms and click I Agree. Continue.
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Click Get Started.
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Review your sending country and the toll-free number Duda provides, then click Next.
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Enter your contact details, then click Next.
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Enter your business details, including your legal business name, website address, business address, business type, and EIN, then click Next.
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Show how your audience opts in to receive texts. Enter a link to your sign-up form or a screenshot of it, and links to your terms and conditions and privacy policy. Links must be publicly accessible. Click Next.
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Enter a default text message. You receive this message once your number is approved. Click Next.
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Review your details, then click Submit.
Approval usually takes 2 to 5 business days. You'll receive an email at your business contact email when your number is approved. You can't send text messages until it's approved.
To check the status of your SMS setup, go to Business Details > SMS Sending Details. While your number is being reviewed, the status shows Under review with the date you submitted it.
If your setup is rejected, the reason appears in SMS Sending Details when the carrier provides one. Click Fix & resubmit to update your details and submit them again.
SMS Sending Details contains the information required to send text messages. It helps verify your business and get carrier approval.
It includes the following settings:
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Assigned phone number: The toll-free number your text messages are sent from.
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SMS support contact: An email address or phone number for SMS-related support for your business.
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Quiet hours limit: When turned on, text messages are sent only Monday to Saturday, 9 AM to 8 PM in each recipient’s local time. If a campaign is sent outside these hours for a recipient, that recipient doesn’t receive it. Texts sent from an automation wait and go out once the window opens. When turned off, text messages can be sent at any time. This setting is on by default.